Last Updated: 02/24/2026
This Privacy Policy explains how Emer, Inc. (the "Company", "we" or "us") collects, uses, discloses, and safeguards your information when you use our website, available at heyemer.com, and via other surfaces, including, without limitation, APIs (collectively, the "Services"). By using the Services, you agree to this Privacy Policy; provided that to the extent the Company is acting as a "business associate" under the Health Insurance Portability and Accountability Act of 1996, our handling of "Protected Health Information" (as defined therein) is subject to the Business Associate Agreement (the "BAA") between you and us, and the BAA controls to the extent of conflicts between the BAA and this Privacy Policy.
We collect the following types of information:
We collect personal information that identifies you and your users personally, such as name, email address, and any other details you provide, in order to create an account and use the Services.
We collect information about your customers, including:
By providing us with such information, you warrant and represent that you have obtained all requisite consent and authorization required under law to share such information (including Protected Health Information) with us. We are responsible for your failure to obtain lawful authorization to disclose information with us.
We collect the data submitted through the Service and the content of your interactions when you use the Services (collectively, "Service Data").
We collect (i) information that your browser or device automatically sends when you use the Services, including IP address, browser type and settings, date and time, location data and other information, (ii) information about how you engage with the Services, such as date and time of access, type of computer or device, operating system and device identifiers, log data and location information, and (iii) we may use cookies and similar tracking technologies to track the activity on our Services and hold certain information.
We may receive information from our trusted partners, such as security partners, to protect against fraud, abuse, and other security threats to the Services, and from marketing vendors who provide us with information about potential customers of our business services.
Other information that you may provide to us, such as your participation in a focus group, contest, activity or event, job applications, customer support data, interactions with our social media accounts or other communications with us.
We use the information we collect for various purposes, including to:
We may de-identify and/or aggregate certain of your information, like approximate location information, information about the device you use to access the Service, information about conversational trends, or other analyses we create. De-identified and/or aggregated information is not personal information and we may use and share this information as permitted by applicable law.
We do not sell or share your information with third parties, except in the following circumstances:
In order to provide the features and functionality of the Services, information may be displayed to your users.
We may share information with third-party service providers who perform services on our behalf, such as data storage and processing, provided they agree to adhere to our privacy standards.
We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or a government agency).
We may disclose your information to protect the rights, property, or safety of the Company, our users, or others.
If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a "Transaction"), your information may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
You may provide us with consent to share your information with third parties.
We'll retain your information for only as long as needed to provide the Service to you, or for other legitimate business purposes such as resolving disputes, safety and security, or complying with our legal obligations. How long we retain Personal Data will depend on a number of factors, such as:
Anyone who uses the Services can access, correct, or delete their personal information regardless of where they live or are physically located, and can opt-out of receiving communications from us by following the unsubscribe instructions provided in the emails or contacting us directly. In addition, under certain data protection laws, individuals may have rights around their personal information which may include (as applicable):
We will process your request in accordance with applicable laws. If you wish to exercise any of the above rights, please Contact Us.
The Services may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, privacy policies or practices of any third-party websites or services.
We implement appropriate, and no less than industry-standard, technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
To the extent prohibited by applicable law, we do not allow use of our Services by anyone younger than 16 years old. If we learn that anyone younger than 16 has unlawfully provided us with information, we will take steps to delete such information.
Data protection law in certain jurisdictions differentiates between the "controller" and "processor" of information. In general, you are the controller of Service Data and we are the processor of Service Data and the Controller of other data subject to this Privacy Policy.
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
Company reserves the right to modify this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If at any time you would like to contact us regarding your rights under this Privacy Policy, you may do so by emailing us at privacy@heyemer.com or by writing us at Emer, Inc., 4906 Strass Drive, Austin, TX.
