Emer
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Every reorder, confirmed.
Every dollar, recovered.

Voice AI agents designed for Home Medical Equipment Suppliers.

Book a demo → See how it works

Dashboard

Outbound resupply call performance · updated just now
Total Attempts
1,248
↗ +18%vs. yesterday
Patients Reached
842
↗ +12%67.5% contact
Orders Confirmed
391
↗ +22%46.4% order rate
Orders Unconfirmed
58
↘ −5%41 transferred
Avg. Duration
3:42
↘ −11%avg. length
Resupply Analytics
Daily Funnel Performance
Attempts Patients reached Orders confirmed 1M ▾
May 26Jun 1Jun 7Jun 13Jun 19Jun 24
Transferred to Human
41calls this period
Insurance question1229%
Address change820%
Billing question717%
Clinical question615%
Additional products410%
Other410%
Avg. handoff wait 42s · SLA met 96%
Conversion Rate · By Time / Day
Queue100
Live3
Completed9,932
Home / Resupply / Call Monitoring

Call Monitoring

Completed3,513 / 5,384
Pace502/hr
Queued 125
Live 0
Completed 9,913
Search by name, EMR patient ID, product, payer...
Today
+ New scheduled call
PatientProductDOSCall TimeAttemptsActions

Two workforces. One platform.

Choose a workflow to see how Emer runs it, and watch a live call play out alongside.

Emer calls patients eligible for resupply, confirms the need, verifies details, and logs reorders, recapturing revenue your team can't get to.

How it works
  1. 1Pull patients eligible for resupply
  2. 2Agent calls and confirms the need
  3. 3Verifies shipping and insurance details
  4. 4Syncs the reorder back to your EMR
Why it works
  • Calls timed to when patients are ready to reorder
  • Call scripts customized to your workflows
  • Voice matched to your brand
  • Rich analytics on every call

Emer navigates payer IVRs, waits on hold, and speaks with reps to work aging claims, then closes the loop with appeals, corrected claims, and docs.

How it works
  1. 1Pull your aging-claims queue
  2. 2Agent dials and reaches a rep
  3. 3Returns status and next action
  4. 4Emer files appeals and corrections
Why it works
  • Work claims your team can't get to
  • Recover revenue you'd otherwise write off
  • Pay only for successful outcomes
  • Analytics on delays and denials by payer
Acme · Provider line
02:18
Hear a sample call
No PHI in this recording.
“
Every DME faces the same challenge: reaching the right patient at the right time. Emer gave us a smarter way to solve it.

But what's stood out just as much as the technology is JT and Ravi, the founders behind it. They move incredibly fast, bring genuinely creative ideas to the table, and are willing to help in any way we need.

On the product side, the patient interactions feel remarkably natural, and we're already seeing the path to more completed resupply orders and fewer interruptions in patient care. Between a solution that works and founders this responsive and invested, it's made all the difference as we roll Emer out across our organization.
Trevor Danley
Chief Operations & Technology Officer

Works with your stack. Speaks to every payer.

No rip and replace. Emer reads work queues from the systems you already run, and its agents dial any payer a human can.

Reads from your EMR
Brightree NikoHealth Bonafide Kareo (Tebra) TIMS Software
sync
Emer
calls
Calls every payer
UnitedHealthcare Aetna Cigna Humana BCBS plans Medicare

Frequently asked questions.

Is Emer HIPAA compliant and SOC 2 certified?+
Yes. Emer is HIPAA compliant: PHI is encrypted in transit and at rest, access is audited end to end, and we sign BAAs with every customer. We hold SOC 2 Type I certification, with independently audited controls for security, availability, and confidentiality across our platform and infrastructure, and SOC 2 Type II is in progress.
How do patients know they're speaking with an AI?+
Every call opens with a clear disclosure that the caller is an automated assistant from your company. Patients can opt to be transferred to a human at any point.
What does it integrate with?+
Brightree, Bonafide, Kareo, NikoHealth, and anything with an API or a flat-file export. If you can send us a queue, we can work it.
How is it priced?+
Per-minute pricing with volume tiers, typically 1/10th the loaded cost of a human caller. No seat licenses, no setup fees.
Can it handle IVR trees and hold times?+
Yes. Agents navigate payer IVRs, press through menus, and wait on hold indefinitely.
What about languages?+
English and Spanish in production today. More languages available on request.